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Legal

TERMS AND CONDITIONS OF USE – VIRE

Version 2026-10-11 · Updated on October 14, 2026 · Effective from October 29, 2026

Welcome to VIRE, a technology platform developed and operated by STAION S.A.S., NIT 901.973.951-2, domiciled at TV Superior Cr 25 A 1 A Sur 45, Medellín, Antioquia, Colombia (hereinafter, "VIRE", "we" or "the Platform").

To use VIRE you must accept these Terms and Conditions when you create your account. If you do not agree with them, you must not use the Platform.

1. PURPOSE OF THE PLATFORM

VIRE is a SaaS (Software as a Service) platform that helps trainers and other sports professionals create, manage and follow up training programs for their athletes.

Among other features, the Platform lets users:

  • Create and assign training programs.
  • Manage athletes and follow their progress.
  • Record body metrics and progress photos.
  • Use their own audiovisual content or content available in Vire Studio.
  • View indicators and management tools for professionals.
  • Support the interaction between professionals and athletes through short notes and internal follow-up.
  • Show professionals in a showcase where athletes can find them and, when the professional offers it, buy a training plan from them (section 6).

VIRE provides a technology service to professionals and athletes. In the showcase it also acts as each professional's agent to collect payment for their plans in their name and on their behalf, under section 6. VIRE does not provide medical, nutritional, therapeutic or personal training services: each professional provides the training service.

VIRE is available as a web application and as a mobile application for Android and iOS, published on Google Play and the App Store. Downloading and using it from those stores is also governed by each store's terms. VIRE may require a minimum app version to keep using it when an older version compromises the security or operation of the service.

VIRE includes VireCoach, a conversational assistant that answers questions about using the Platform and summarizes, in natural language, data that already exists in the account. VireCoach does not create programs, prescribe exercise, issue diagnoses or health recommendations, decide for the professional or modify data. Its answers may contain errors and do not replace the professional's judgment.

2. ELIGIBILITY

Professionals: must be over 18 years old.

Professional verification: to use VIRE as a professional, verifying the professional registration is mandatory. While verification is pending, the professional can explore the Platform and build programs, but cannot take on athletes or appear in the professionals showcase.

Athletes: must be at least fourteen (14) years old. Users under 18 use the Platform with the authorization and under the responsibility of their parents or legal representative.

Purchases: only users over 18 can buy plans on the Platform, whether from VIRE or from a professional in the showcase.

3. ACCOUNTS AND REGISTRATION

Each user is responsible for:

  • Providing truthful and up-to-date information.
  • Keeping their credentials confidential.
  • Preventing unauthorized access to their account.
  • All activity carried out from their account.

VIRE may suspend or cancel accounts that: contain false information; engage in fraud or impersonation; use the Platform abusively; publish illegal, offensive or dangerous content; infringe third-party rights; or create operational, reputational or legal risks for VIRE.

Professionals accept that their profile, with the data described in section 8 of the Privacy Policy, may be shown in the Platform's professionals showcase, visible to signed-in users, and they can hide it at any time from their account.

VIRE may also immediately suspend or cancel, without prior notice, the account of anyone who tries to access data, code or information of the Platform without authorization; extracts content in an automated way; tries to copy, decompile or replicate the Platform; impersonates a person or organization; or uses their account to obtain information about VIRE, its professionals or its users for competitive purposes or commercial espionage. In these cases VIRE is not required to disclose the details of its investigation, so as not to compromise the security of the Platform or of third parties, and may keep the information needed to exercise its rights or respond to requests from authorities. If the account had a current paid plan and the suspension is not due to fraudulent or unlawful use, VIRE will refund the paid and unused part of the period.

VIRE sends the communications needed to provide the service: account verification, billing notices, reminders and alerts. If the user authorizes it, at registration or from their account, VIRE may also write to them on WhatsApp at the number they registered, for support and for notices related to their account. That authorization can be withdrawn at any time from the account or by replying on the same channel.

The account is personal and non-transferable. It cannot be shared, assigned, resold or used by several professionals at once: each professional working on the Platform must have their own account and their own plan. Use of the same account by several people is grounds for suspension or cancellation.

4. VIRE PLANS FOR PROFESSIONALS

  • FREE plan: COP $0, maximum duration of 15 days, up to 5 athletes.
  • PRO COACH plan: COP $119,900 per month, up to 15 athletes.
  • PRIME COACH plan: COP $249,900 per month, up to 100 athletes.

The FREE plan is a free trial and does not renew automatically: it does not ask for a card, and nothing is charged when the 15 days end. To keep working on the Platform, the professional must choose a paid plan.

VIRE may change the prices of its plans. It will give notice of any change at least fifteen (15) calendar days in advance, and the new price will apply from the next renewal. If they do not agree with the new price, they can cancel their plan before the renewal at no charge.

Prices are in Colombian pesos and include any applicable taxes. VIRE is provided as a cloud computing service, excluded from VAT under current Colombian tax regulations. An electronic invoice is issued for each charge.

5. RENEWAL OF PAID PLANS

The PRO COACH and PRIME COACH plans renew every month with the card the professional registered when subscribing, unless they cancel before the renewal. By subscribing to a paid plan, the professional expressly authorizes those recurring charges.

If a charge fails, the account keeps access until the paid period ends. Once that period expires without payment, the account is limited to the subscription screen: the professional cannot keep working on the Platform and their profile is no longer shown in the showcase. Non-payment does not delete any information: when the subscription is reactivated, the account comes back with its data.

6. SHOWCASE AND PAYMENTS

In the showcase, professionals can offer their training plans and athletes can buy them within the Platform. In those purchases:

  • VIRE charges the athlete as an agent, in the name and on behalf of each professional. The plan is sold and delivered by the professional, who is responsible for it to the athlete.
  • The professional sets what they want to receive for their plan. On top of that, VIRE adds its 15% commission on that amount, VAT included, which the athlete pays within the total price shown before paying. Nothing is deducted from the professional.
  • The payment gateway cost is borne by VIRE: the athlete pays nothing extra for the payment.
  • The charge is made when the professional accepts the request, and the service starts when they send the plan. If they do not send it on time, the athlete is refunded in full.
  • VIRE pays the professional every Monday the amount they set for each purchase that has reached ten (10) business days since they sent the plan.

The full conditions of these purchases are in the Purchase Terms, which the athlete accepts before buying, and in the Mandate Agreement, which the professional accepts before selling. Both documents are published at app.virecoach.com and prevail over this section on the matters they specifically govern.

7. RIGHT OF WITHDRAWAL, REFUNDS AND PAYMENT REVERSAL

VIRE plans: the professional can cancel their plan at any time from the Platform; cancellation prevents the following charges. Where the right of withdrawal under article 47 of Law 1480 of 2011 applies, it can be exercised within five (5) business days after the charge, provided the professional has not started using the plan, by writing to soporte@virecoach.com from the registered email.

A professional's plans bought in the showcase: the service starts when the professional sends the plan, and by paying the athlete expressly agrees that it starts at that moment. Before the professional sends the plan, the athlete can withdraw from the app and receives a full refund of what they paid within the following five (5) business days. After the professional sends the plan, the service has already started with their agreement and there is no right of withdrawal (article 47 of Law 1480 of 2011).

Payment reversal: under article 51 of Law 1480 of 2011, when a purchase was paid with a card or another electronic payment instrument and was subject to fraud, was not requested, or the product was not received or does not match what was offered, the athlete or the professional can request the reversal of the payment. To do so, they must file a complaint with VIRE at soporte@virecoach.com and request the reversal from the issuer of the payment instrument within five (5) business days after learning of the event.

8. DATA RETENTION AND DELETION

Account deletion is requested from the Platform itself: in the VIRE app or on the website's account deletion page. There is no need to write to support. If you cannot access your account, write to us from the registered email at soporte@virecoach.com and we will handle the request within the terms of article 15 of Law 1581 of 2012.

Once the request is confirmed, the account is deactivated immediately and the deletion is scheduled, not executed. For thirty (30) calendar days you can reactivate it with your email and password. After that period, the deletion is executed and cannot be undone. You can also request immediate, permanent deletion with no recovery period.

Deletion covers profile, physical and health data, progress photos and their files, training history and notifications. It does not cover the information we are required to keep: accounting and billing records, for ten (10) years, under commercial and tax regulations; the documents the professional provided to receive payments, for ten (10) years after the account is closed; encrypted backups, for up to seven (7) days; and technical and security logs, for up to thirty (30) days. The term for each type of data is in section 6 of the Privacy Policy.

9. PROFESSIONAL RESPONSIBILITY

Professionals are solely responsible for the programs they create, the recommendations they make, the follow-up of their athletes, the content they publish, the plans they sell in the showcase and the legality and safety of their training programs.

The "Verified" badge means VIRE checked that the professional has an active professional registration: today, their COCED professional card. It is not a guarantee of the quality, safety or results of their service: VIRE does not supervise or certify programs or methodologies.

Uploading a false, altered or third-party document is grounds for suspension or cancellation of the account. The COCED provisional card expires after five (5) years: the professional must renew it with COCED and upload it to VIRE again.

The professional registration must be active. If it appears inactive, expired, suspended or cancelled, VIRE does not grant the badge, and withdraws it if already granted, until the professional proves a valid registration.

When the professional works in person, they are solely responsible for the session, the place where it takes place, its safety conditions and the records they make on behalf of the athlete. VIRE only provides the tool to schedule and record those sessions.

The athlete can change professional from their account, giving a reason, with seven (7) days' notice, and must wait thirty (30) days between one change and the next. Their training history stays in their account.

10. LIMITATION OF LIABILITY

VIRE does not guarantee physical or sports results, weight loss, body transformations, athletic performance or the absence of injuries. Each user is responsible for how they use the Platform; the professional is also responsible for the programs and recommendations they give.

VIRE does not provide medical services or health diagnoses. Users should consult health professionals before starting physical programs if they have medical conditions, injuries or particular risks.

VIRE is also not responsible for decisions the professional or the user make based on VireCoach's answers.

Towards the professional, and to the extent permitted by law, VIRE's total liability for any claim arising from the use of the Platform will not exceed the amount the professional paid VIRE in the three (3) months before the event giving rise to it.

Towards the athlete, the service they hire from a professional, including one bought in the showcase, is provided by the professional, who is responsible for it. VIRE provides the Platform, handles the payment as the professional's agent and is responsible for its own obligations: the operation of the Platform, the processing of data and the refunds set out in the Purchase Terms.

11. VIRE STUDIO AND AUDIOVISUAL CONTENT

Vire Studio content may not be resold, redistributed, sublicensed, mass-downloaded or used outside the purposes allowed by the Platform.

12. CONTENT UPLOADED BY PROFESSIONALS

Professionals keep the intellectual property of their content. By uploading it, they grant VIRE a limited, non-exclusive, worldwide, royalty-free license to host, process, store, reproduce and display that content within the normal operation of the Platform.

The professional guarantees they hold the necessary rights and that the content does not infringe third-party rights. VIRE will not be liable for disputes related to copyright, trademarks, use of facilities or third-party claims.

The videos and photos the professional uploads for their own exercises are their sole responsibility, including permission from the place where they were recorded. The professional declares they have the authorization of the gym, studio or venue shown in the content and the consent of the people who appear in it, and will indicate on the Platform the venue where they recorded when the Platform allows it. VIRE is not liable for claims by the owner of the place or by third parties, and may remove the content if it receives a well-founded claim.

13. INTELLECTUAL PROPERTY

All elements of VIRE, including software, design, brand, interface, logos, features, Vire Studio videos, databases and technology developments, are the property of STAION S.A.S. or its respective licensors. Their unauthorized reproduction, copying or exploitation is prohibited.

14. BRAND USE AND MARKETING

Professionals authorize VIRE to use trade names, logos, testimonials, public social media content and screenshots of the Platform for promotional purposes. VIRE will not use body photos or sensitive data of athletes for commercial purposes without additional express authorization.

VIRE may publicly mention that a professional uses the Platform and publish their testimonial, name, trade name and public profile. VIRE will not disclose confidential information of the professional, such as their rates, income, list of athletes or their data, without their express authorization.

VIRE may use aggregated and anonymized information, which does not allow anyone to be identified, to measure use of the Platform, improve its features, produce industry statistics and publish general results. That information does not include personal data or identifiable content of professionals or athletes.

15. SERVICE AVAILABILITY

VIRE does not guarantee uninterrupted availability. There may be maintenance, updates, temporary interruptions, technical errors or third-party failures.

VIRE will not be liable for breaches or interruptions caused by events beyond its reasonable control, such as natural disasters, power outages, cyberattacks, acts of authority, labor disputes or general failures of cloud infrastructure providers, the payment gateway, email or telecommunications networks that are not due to a decision or a breach by VIRE. In those cases VIRE will do what is reasonable to restore the service as soon as possible.

16. THIRD-PARTY SERVICES

The Platform may integrate with third-party services, including payment gateways such as Mercado Pago. VIRE does not control and is not responsible for external services operated by third parties. This does not limit VIRE's obligations as agent in showcase payments, including the refunds set out in the Purchase Terms.

17. MODIFICATIONS

VIRE may modify these Terms. Each version is published with its date. VIRE gives notice of each change by email and on the Platform at least fifteen (15) calendar days before it takes effect, except for changes required by law or by the security of the Platform, which may apply sooner. From that date, the Platform asks the user to read the new version and accept it before continuing to use it. Modifications are not deemed accepted merely by continuing to use the Platform. If the user does not accept the new version, they can stop using VIRE and delete their account.

18. APPLICABLE LAW AND JURISDICTION

These Terms are governed by the laws of the Republic of Colombia. Any dispute will be settled before the competent judges of Medellín, Antioquia, Colombia, without prejudice to consumers' right to go before the Superintendence of Industry and Commerce.

19. CONTACT

STAION S.A.S., NIT 901.973.951-2
Address: TV Superior Cr 25 A 1 A Sur 45, Medellín, Antioquia, Colombia
Personal data and complaints: soporte@virecoach.com
Website: virecoach.com

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